If you want to return a PDA or have to send it in for repair due to a malfunction, the procedure is as follows, regardless of whether it is Honeywell or Android.
If it is an Android PDA... (VegaTouch)
PDAs must be sent in this condition:
• Remove screen lock (pin or trace)
• Delete all associated accounts
• Delete the V7 folder
Please proceed as follows:
- Enter the Tables menu → PDA → Mobile Devices (TfrmTABMobileDevices)
- search for the device by its unique ID (MDEV_UNIQUEID) or the serial number (MDEV_SERIALNUMBER)
once you have found the correct device, go to the "PDA Status" and press "
Sending to maintenance or disused", by confirming the request:
Do you want to send the device for technical assistance?- once sent for repair, the licence will be released and the PDA will be repaired
2 Comments
Anonymous
Okay, ma se il palmare arriva con lo schermo rotto o non si accende? Come si fa ad eseguire i primi 3 punti della procedura qui descritta?
Silvia Colombo
Purtroppo se il palmare ha lo schermo rotto o non si accende c'è poco da fare. Si segnala, quando si invia, che le operazioni elencate
• Togliere sblocco schermo (pin o traccia)
• Eliminare tutti gli account associati
• Eliminare la cartella V7
non sono state possibili per quel motivo.
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